MozCon 2014 – 02 – Kerry Bodine – Broken Brand Promises



http://mz.cm/MozCon2014YT

Companies chase the business benefits of customer experience, but advertising and marketing communications that aren’t aligned with the true capabilities of the organization foil these efforts.

Kerry Bodine is the co-author of Outside In: The Power of Putting Customers at the Center of Your Business. Her ideas, analysis, and opinions appear frequently on sites like Harvard Business Review, The Wall Street Journal, Fast Company, Forbes, USA Today, and Advertising Age. She holds a master’s degree in human-computer interaction and has designed interfaces for websites, mobile apps, wearable devices, and robots.

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