On February 26, 2009, Google software engineer Matt Cutts collected questions on Google Moderator and answered many of them on video.
Laura Thieme from Columbus, OH asked:
I have a client who was hacked. The SEO consultant said things were cleaned up, but they weren’t correctly. All 30,000 Viagra/Cialis type and paid links have been removed but no improvement in SERPs. We sent reconsideration. What do we do now?