LinkedIn Speaker Series: Eric Ries on the Lean Startup’s Definition of Quality



Eric Ries, the author of The Lean Startup, chats with LinkedIn Executive Chairman and co-founder Reid Hoffman about what quality should mean for entrepreneurs.

“Quality is really in the eye of the beholder,” Ries says. “For a for-profit company, quality is defined by the customers and what they want. If we are misaligned with the customer about what quality means, then all the extra time we take to polish all the edges and get everything right is actually wasted time because we wind up pushing the product away from what the customer actually wants.”

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