How Social Media Has Changed Customer Service



In this video Michael Stelzner interviews Peter Shankman, founder of Help a Reporter Out (HARO), vice-president of Vocus and author of Customer Service: New Rules for a Social Media World.

Peter shares the story of HARO and how customer service has evolved and gives insights into the best practices on how to engage with your customers on social media.

You’ll learn what you need to know to create a strong customer-service culture on social media.

After you watch the video, be sure to check out the takeaways here:

How Social Media Has Changed Customer Service



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